Security Compliance
Bitget uses two-factor authentication for security and emails you about logins or withdrawals. They offer an anti-phishing code for genuine emails and have a $300 million insurance for lost assets, which you can claim if not at fault.
Crypto.com is highly secure crypto exchange. They keep funds in cold storage, offer two-factor authentication to keep accounts secure, encrypt user data, and more.
Crypto.com keeps 100% of users’ funds in cold storage, specifically in a Ledger vault. This percentage is the highest we’ve seen of any crypto exchange, showing crypto.com truly values security. Crypto.com also has $750M in cold storage insurance in case of theft.
Crypto.com also makes its users whitelist all withdrawal addresses via email and users multi-factor authentication - such as FaceID - to
Security is paramount in the crypto sphere. Bitget emphasizes customer security with two-factor authentication, anti-phishing codes, and an emergency insurance coverage of $300 million. On the other hand, Crypto.com takes pride in storing 100% of its customers’ funds in cold storage through a Ledger Vault, bolstered by multi-factor authentication measures and mandatory confirmations for withdrawals. While both prioritize user security, the edge might go to Crypto.com for its exhaustive protective measures.
Regulatory Compliance
Not regulated by Canadian financial institutions.
Crypto.com is fully regulated and can be accessed in Canada, USA (except New York), Europe, and other countries around the world.
Compliance is crucial for ensuring exchanges operate within legal and regulatory boundaries. Crypto.com has taken commendable steps in this regard by becoming the first global crypto exchange to pre-register with the Ontario Securities Commission (OSC), assuring its alignment with Canadian regulations. On the other hand, specific details about Bitget's compliance with Canadian federal organizations are not mentioned, potentially placing Crypto.com ahead in terms of regulatory trustworthiness.
Customer support
Reviewers say customer support is unhelpful but most of them are beginners. Bitget is not a crypto exchange for beginners and if you do not know how copy trading or futures trading works, then it is not a good idea to use them, as this customer points out.
The customer support for crypto.com is quite slow. Users like the app, security, and the wide range of coins, but the customer service needs work. Crypto.com does not offer educational resources or a knowledge centre, which is a let down.
Customer support can be a decisive factor for many. Bitget holds a 2.2-star rating on Trustpilot, with some users finding their customer support unhelpful. In comparison, Crypto.com also has its challenges in this domain, reflected in its 2.1-star rating on Trustpilot. Although both platforms have room for improvement, the feedback suggests a mixed response from users on both ends.
Conclusion
Both Bitget and Crypto.com offer compelling features tailored to different user preferences. However, if a winner must be chosen, Bitget emerges on top, especially for Canadians looking for a more specialized experience in altcoin trading and advanced charting tools. The platform's competitive fees and comprehensive altcoin offerings make it an attractive alternative, particularly for those seeking depth in their trading endeavors.
Bitget has recently launched the Bitget Card, enabling users to spend cryptocurrency globally, enhancing accessibility and convenience. Furthermore, the platform now features zero transaction fees for USDC/USDT spot trading, positioning itself as a cost-effective option for Canadian users aiming to optimize their trading strategies. These updates further distinguish Bitget from Crypto.com, offering both advanced features and financial advantages that are especially beneficial for traders focused on minimizing costs while maximizing efficiency.
When comparing Crypto.com to other exchanges, it's essential to note that Crypto.com stands out by offering over 350 cryptocurrencies, making it one of the most comprehensive platforms available. It also provides a Visa card with customizable cashback rates and different card types to suit user preferences. Additionally, Crypto.com’s robust DeFi services and competitive staking options, with regularly updated APY rates, make it a versatile choice for investors. Furthermore, its security certifications, such as SOC2 and ISO standards, further enhance its appeal by ensuring a high level of safety and trustworthiness.
We recommend choosing Bitget over Crypto.com for your cryptocurrency trading needs. By opting for Bitget through our referral link, you support us in conducting comprehensive independent analyses of crypto trading options for Canadians.
If you find that neither Bitget nor Crypto.com meets your requirements, we encourage you to explore our monthly-updated list of the best exchanges for Canadians to trade crypto. This list provides a range of alternative options that may better suit your specific needs and preferences.
