Security Compliance
Wealthsimple Crypto requires new customers to go through the KYC process in order to trade and offer two-factor authentication.
In your Wealthsimple account, you can use Touch ID or Face ID instead of entering a username and password each time you log in. Currently, there is no Two-factor authentication available.
VirgoCX offers $1 Million in crime insurance coverage with Coinbase Custody. Should the exchange be compromised, VirgoCX could potentially refund any customers’ stolen coins.
VirgoCX’s crypto assets are held in cold storage with Coinbase Custody and only a small amount are kept on the platform for trading. All fiat assets are held with their Canadian banking partner, though it is not mentioned who the partner is. However, we always recommend transferring all the funds to your own Canadian crypto wallet.
Both exchanges take security seriously. Wealthsimple Crypto uses cold storage for crypto assets and has pooled crime insurance coverage of $200 million. On the other hand, VirgoCX also utilizes cold storage with Coinbase Custody, holds fiat assets with a Canadian bank, and offers $1 million in crime insurance. However, Wealthsimple Crypto offers more comprehensive insurance coverage, making it slightly safer.
Regulatory Compliance
Wealthsimple Crypto is insured by the Gemini Trust Company LLC™ which covers $200 million. Wealthsimple is fully regulated in Canada and has been a staple for Canadian investments since 2016. It's a fully-compliant crypto platform in Canada.
VirgoCX is registered with FINTRAC and PIPEDA. Therefore, it is fully compliant in Canada. VirgoCX also has regular audits which prove that its reserves exist.
Wealthsimple Crypto is monitored by the Canadian Securities Administrators (CSA) and the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). VirgoCX is registered with FINTRAC and the Personal Information Protection and Electronic Documents Act (PIPEDA). Thus, both exchanges adhere to the necessary Canadian federal laws and are fully compliant in Canada.
Customer support
Wealthsimple has a comprehensive help centre on its website and within the app. It is full of articles about crypto in general as well as how to use their platform. They also have live chat support, email support and phone support, all available 24/7. Wealthsimple has good customer service and you will be able to find an answer to your question quickly.
If you need help, you can contact VirgoCX’s support team via email or live chat 24/7. They also offer multi-language support. Not many exchanges offer live chat.
Both exchanges offer solid customer support. Wealthsimple Crypto provides a detailed FAQ section and a responsive customer service team. VirgoCX offers round-the-clock assistance via email or live chat, providing a more immediate response to client queries.
Conclusion
While both Wealthsimple Crypto and VirgoCX have their strengths, Wealthsimple Crypto emerges as the winner, owing to its higher app ratings, more extensive insurance coverage, and user-friendliness. However, VirgoCX's wider crypto variety and advanced trading features should not be overlooked.
We recommend choosing Wealthsimple Crypto over VirgoCX for your cryptocurrency trading needs. By opting for Wealthsimple Crypto through our referral link, you support us in conducting comprehensive independent analyses of crypto trading options for Canadians.
If you find that neither Wealthsimple Crypto nor VirgoCX meets your requirements, we encourage you to explore our monthly-updated list of the best exchanges for Canadians to trade crypto. This list provides a range of alternative options that may better suit your specific needs and preferences.
